We collect information you submit through the portal, including identity details, travel itinerary details, uploaded documents, payment events, and customer-service communications.
Why data is processed
- To create and manage your customer account.
- To prepare and review your requested service package.
- To store and retrieve your uploaded files in the customer portal.
- To send service emails such as verification links, payment notices, and order-status updates.
Storage and retention
Uploaded files are intended to be stored outside the public web root. Portal records may be retained for operational, legal, fraud-prevention, bookkeeping, and customer-support purposes.
Third parties
Payment processing may involve third-party payment providers. Where the service interacts with official immigration or arrival channels, those channels are outside this privacy notice and should be reviewed separately.
Your choices
You may request account access corrections or account closure subject to any legal and operational retention requirements that apply to the business.